The PTCB store is managed by Source4, a product fulfillment center. If you have questions regarding your order, please contact Source4 at the information provided below.

If you have any questions regarding certification, testing or other PTCB related issues, please visit the PTCB Help Center where you can submit a help request.

     Email: ptcb@source4.com
     Fax: (301) 948-6233

Frequently Asked Questions:

Q:     How do I place an order?
A:     To place an order, click on the Browse Our Catalog link in the upper right corner. You will be able
         to add/delete/update items within your cart. Once you have filled your shopping cart with the
         desired products, you can proceed to checkout.

         After filling our your shipping/billing information, you will be given an order number. This is the
         number that represents your order in our system. If you have any questions regarding the PTCB
         store, please contact ptcb@source4.com.

Q:     When will my order be shipped?
A:     If UPS Ground is selected, orders normally ship within 24 hours. UPS Next Day Air, 2-Day Air,
         and 3-Day Service will ship same day if ordered by 3 pm EST, otherwise the following
         business day. USPS Priority Mail orders ship within 3 business days.

Q:     Why doesn’t PTCB show on my credit card statement?
A:     We are the fulfillment center for PTCB. All shipping and billing is handled through us, therefore
          your statement will reflect this and show Source4 and not PTCB.