The PTCB store is managed by Source4, a product fulfillment center. If you have questions regarding your order, please contact Source4 at the information provided below. If you have any questions regarding certification, testing or other PTCB related issues, please visit the PTCB Help Center where you can submit a help request.      Email: ptcb@source4.com      Fax: (301) 948-6233 Frequently Asked Questions: Q:     How do I place an order? A:     To place an order, click on the PTCB Store link in the upper left corner. You will be able          to add/delete/update items within your cart. Once you have filled your shopping cart with the          desired products, you can proceed to checkout.          After filling out your shipping/billing information, you will be given an order number. This is the          number that represents your order in our system. If you have any questions regarding the PTCB          store, please contact ptcb@source4.com. Q:     When will my order be shipped? A:     UPS Next Day Air, 2-Day Air, and 3-Day Select orders will ship same day if ordered by Noon (EST).          All Other orders (UPS Ground, USPS Priority Mail, or USPS Flat Rate)          normally ship within 1-3 business days. Orders ship from New Jersey. Q:     Why doesn’t PTCB show on my credit card statement? A:     We are the fulfillment center for PTCB. All shipping and billing is handled through us, therefore           your statement will reflect this and show Source4 and not PTCB.